Thank you for shopping with TS Agro. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, fees, and shipping restrictions.
Order Processing
Orders are typically processed and shipped within 1–2 business days, excluding weekends and holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Processing times may be extended during holidays, promotional events, periods of high order volume, inventory audits, severe weather, carrier disruptions, or other circumstances beyond our reasonable control.
TS Agro reserves the right to delay, hold, or cancel an order when reasonably necessary for payment or address verification, fraud prevention, inventory discrepancies, shipping restrictions, suspected unauthorized transactions, or other legitimate business reasons.
Shipping Methods & Delivery Times
TS Agro uses reputable shipping carriers, including:
- USPS
- UPS
- FedEx
- Other carriers or delivery services as necessary
Available shipping methods may vary depending on the destination, package size and weight, product type, and carrier availability.
Delivery times depend on the destination, carrier, service level, weather, transportation conditions, and other factors.
All delivery dates and transit times displayed on our website, at checkout, or provided by a shipping carrier are estimates only and are not guaranteed.
TS Agro is not responsible for delays caused by shipping carriers, severe weather, natural disasters, labor disputes, transportation interruptions, government actions, or other circumstances outside our reasonable control.
Signature & Pickup Requirements
For certain orders, including high-value shipments, TS Agro may require a signature or identification upon delivery.
When permitted by the applicable carrier, certain shipments may also be redirected or held at an authorized carrier pickup location near the delivery address for security or delivery purposes.
Customers may be required to present valid identification to receive packages held for pickup.
Shipping Fees
Shipping charges are calculated based on factors including:
- Shipping destination
- Order value
- Package dimensions
- Package weight
- Product type
- Available carrier services
- Promotional eligibility
The shipping methods, rates, and charges displayed at checkout are the applicable shipping charges for your order.
Flat-Rate Shipping
Flat-rate shipping starting at $6.99 USD may be available for eligible U.S. orders.
Actual shipping charges and available shipping methods will be displayed at checkout before you complete your purchase.
Oversized, heavy, unusually shaped, or special-order products may be subject to different shipping charges.
Free Shipping
Free shipping may be available for qualifying orders shipped to eligible addresses in:
Arizona, California, Colorado, Nevada, New Mexico, Oklahoma, Oregon, Texas, Utah, and Washington.
Free-shipping eligibility is determined automatically at checkout and may depend on:
- Shipping destination
- Order value
- Package dimensions and weight
- Product eligibility
- Carrier availability
- Promotional eligibility
Oversized products, heavy items, special-order products, remote or difficult-to-service locations, and certain addresses may not qualify for free shipping.
Free-shipping offers may be changed, suspended, or discontinued at any time. The shipping rate displayed at checkout will determine whether a particular order qualifies for free shipping.
Shipping Destinations & Exclusions
TS Agro currently ships to eligible addresses within the contiguous United States, subject to the restrictions described in this policy.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- American Samoa
- U.S. military addresses, including APO, FPO, and DPO addresses
- Other U.S. territories and possessions
- International destinations outside the United States
Additional geographic or carrier restrictions may apply to certain products or addresses.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
TS Agro is not responsible for delays, failed deliveries, returned shipments, lost packages, or additional expenses resulting from customer-provided address errors, including:
- Incorrect or incomplete street addresses
- Incorrect apartment, suite, or unit numbers
- Incorrect ZIP codes
- Incorrect recipient information
- Other customer data-entry errors
If you discover an address error after placing your order, please contact us as soon as possible at info@tsagro.net. We will attempt to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
If a shipment is returned to TS Agro because of an incorrect or incomplete address or another customer-caused delivery issue, additional shipping and handling charges may apply.
Any return or refund resulting from a refused, undeliverable, or unauthorized returned shipment will also be subject to our Return & Refund Policy, including any applicable shipping, handling, or restocking charges.
Lost, Stolen, or Missing Packages
If tracking information indicates that your package has been delivered but you cannot locate it, please check the delivery area, household members, neighbors, building management, or other locations where the carrier may have left the package.
You should also contact the shipping carrier regarding the delivery.
If you still cannot locate the shipment, contact us at info@tsagro.net, and we will assist you in reviewing the available tracking and shipment information.
Claims involving lost or missing packages may be subject to the applicable carrier's investigation and claims procedures.
Damaged Shipments
If your package arrives visibly damaged, please retain the product, shipping box, packaging materials, and shipping label and contact us as soon as possible.
We may request photographs or other documentation of the product and packaging to assist with the carrier claim and determine the appropriate resolution.
Please do not discard damaged products or packaging until the issue has been resolved.
Shipping Restrictions
TS Agro reserves the right to limit, refuse, delay, hold, or cancel shipments to certain locations or addresses when reasonably necessary due to carrier limitations, fraud prevention, safety concerns, product restrictions, shipping costs, or other legitimate business reasons.
This may include orders shipped to:
- Freight-forwarding services
- Mail-forwarding services
- Commercial reshipping services
- High-risk or unverifiable addresses
- Locations that cannot reasonably be serviced by our available carriers
Additional identity, payment, billing, or address verification may be required before certain orders are approved and shipped.
If TS Agro cancels an order before shipment, any amount charged for the canceled merchandise will be refunded to the original payment method, subject to applicable law.
Contact Us
For questions regarding shipping or an existing order, please contact:
TS Agro
Email: info@tsagro.net
343 E 58th St
Los Angeles, CA 90011
United States