Return & Refund Policy
Thank you for shopping with TS Agro. We want you to be satisfied with your purchase. Please review our return and refund policy below before requesting a return.
14-Day Return Policy
Most eligible products may be returned within 14 days of purchase.
To qualify for a return, the item must:
- Be unused and in the same condition in which it was received.
- Be returned in its original packaging.
- Include all original components, accessories, and materials, if applicable.
- Not be a final-sale, special-order, or custom-order item.
We reserve the right to refuse returns that do not meet these requirements.
Special & Custom Orders
Special-order, custom-order, and final-sale items are non-returnable and non-refundable.
Once an order for these items has been processed, it may not be canceled, refused, or returned except where required by applicable law or where the product is defective, damaged, or incorrect due to an error on our part.
How to Request a Return
Before returning any product, please contact us at info@tsagro.net and provide:
- Your order number
- A brief explanation of the reason for the return
Our team will review your request and provide return instructions if your item is eligible.
Please do not send merchandise back without first receiving return authorization from us.
Refused Deliveries & Unauthorized Returns
Final-sale, special-order, and custom-order items may not be refused, returned, or canceled in an attempt to bypass this policy.
If a customer refuses delivery, sends an item back without authorization, provides an incorrect or undeliverable shipping address, or otherwise causes an order to be returned to us for reasons not caused by TS Agro, a handling/restocking fee of up to 30% of the total order value may be deducted from any refund or credit otherwise due.
This fee is intended to cover costs associated with shipping, return transportation, handling, payment processing, administration, inspection, repackaging, and inventory risk.
Original shipping charges are non-refundable.
Any remaining eligible refund, if applicable, will be processed only after the merchandise has been received and inspected by us.
Refunds
Once your return is received and inspected, we will notify you by email that we have received the returned merchandise and inform you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original method of payment. The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Shipping charges, restocking fees, return-shipping costs, and other applicable deductions are not refundable unless the return resulted from an error by TS Agro or otherwise required by applicable law.
Late or Missing Refunds
If you have been notified that a refund was issued but have not yet received it:
- Check your bank or credit card account again.
- Contact your credit card company or payment provider, as processing and posting times may vary.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at info@tsagro.net.
Return Shipping
Approved returns should be sent according to the return instructions provided by TS Agro.
Unless the return is due to an error by TS Agro, the customer is responsible for all return-shipping costs.
Return address:
TS Agro
343 E 58th St
Los Angeles, CA 90011
United States
Original shipping charges are non-refundable.
If TS Agro provides or pays for a return shipping label for a customer-responsibility return, the cost of the return shipment may be deducted from the customer's refund.
For higher-value returns, we strongly recommend using a trackable shipping service and purchasing shipping insurance. TS Agro is not responsible for returned merchandise that is lost or damaged while being shipped back to us.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us at info@tsagro.net as soon as possible after delivery.
Please include your order number, a description of the issue, and photographs of the product and packaging when applicable. We will review the issue and provide appropriate instructions.
Keep Your Packaging
Please retain the original product and shipping packaging until you have inspected your order and are satisfied with its condition.
Keeping the original packaging can help protect the product and simplify the return process if a return becomes necessary.
Contact Us
For questions regarding returns or refunds, please contact:
TS Agro
Email: info@tsagro.net
343 E 58th St
Los Angeles, CA 90011
United States